Drew and Scott and their support staff are very professional. Full hearing test to make sure your hearing aids are set exactly to the audio levels you need as an individual.I am very happy with the quality of hearing aids also.So happy with my hearing aids. My wife says I don’t talk so loud when I wear my hearing aids. They take car care of insurance paperwork. They include cleaning and maintenance for you when needed. They have several locations in the Tri-state for the convenience of where you live.